/* ============================================================
   ZOPANI Support System — public styles
   Mobile-first, clean commerce-support UI (Amazon/Temu inspired).
   Palette: ink #111111 / surface #ffffff / line #ece9e4
            brand #ff7a00 (ZOPANI orange) / header #111111 (near-black)
            ok #2fbf71 / warn #f59e0b / danger #e0492f
   ============================================================ */
:root{
	--zss-ink:#1a1a1a; --zss-muted:#6b6b6b; --zss-line:#ece9e4;
	--zss-brand:#ff7a00; --zss-brand-d:#e06b00; --zss-accent:#ff7a00;
	--zss-head:#111111; --zss-head-d:#000000;
	--zss-soft-brand:#fff3e6; --zss-brand-border:#ffd9b3; --zss-brand-text:#b3560f;
	--zss-ok:#2fbf71; --zss-warn:#f59e0b; --zss-danger:#e0492f;
	--zss-bg-soft:#faf9f7; --zss-radius:12px;
	--zss-font:-apple-system,BlinkMacSystemFont,'Segoe UI',Roboto,Helvetica,Arial,sans-serif;
	--zss-shadow:0 12px 40px rgba(17,17,17,.16);
}

/* ---------- floating chat ---------- */
.zss-chat--floating{position:fixed;right:20px;bottom:20px;z-index:99990;font-family:var(--zss-font);}
.zss-chat--inline{position:relative;font-family:var(--zss-font);}
.zss-chat-launcher{width:60px;height:60px;border-radius:50%;border:none;cursor:pointer;
	background:var(--zss-brand);color:#fff;
	display:flex;align-items:center;justify-content:center;box-shadow:var(--zss-shadow);
	transition:transform .18s ease;}
.zss-chat-launcher:hover{transform:translateY(-2px) scale(1.04);}
.zss-chat--inline .zss-chat-launcher{width:auto;height:auto;border-radius:12px;padding:12px 20px;gap:8px;font-weight:700;font-size:15px;}
.zss-chat--inline .zss-chat-launcher::after{content:'Chat with us';}

.zss-chat-panel{position:absolute;right:0;bottom:76px;width:370px;max-width:calc(100vw - 32px);
	height:560px;max-height:calc(100vh - 120px);background:#fff;border-radius:var(--zss-radius);
	box-shadow:var(--zss-shadow);display:none;flex-direction:column;overflow:hidden;
	border:1px solid var(--zss-line);}
.zss-chat.zss-open .zss-chat-panel{display:flex;animation:zssPop .22s ease;}
.zss-chat.zss-open .zss-chat-launcher{transform:scale(.9);}
@keyframes zssPop{from{opacity:0;transform:translateY(10px);}to{opacity:1;transform:translateY(0);}}
.zss-chat--inline .zss-chat-panel{position:relative;right:auto;bottom:auto;margin-top:14px;}

.zss-chat-head{background:var(--zss-head);color:#fff;
	padding:16px 18px;display:flex;align-items:center;justify-content:space-between;flex-shrink:0;}
.zss-chat-title{display:block;font-weight:800;font-size:16px;}
.zss-chat-sub{display:block;font-size:12px;opacity:.75;margin-top:2px;}
.zss-chat-sub::before{content:'';display:inline-block;width:7px;height:7px;border-radius:50%;background:var(--zss-ok);margin-right:6px;vertical-align:middle;}
.zss-chat-close{background:rgba(255,255,255,.14);border:none;color:#fff;width:32px;height:32px;
	border-radius:9px;cursor:pointer;display:flex;align-items:center;justify-content:center;}
.zss-chat-close:hover{background:rgba(255,255,255,.26);}

.zss-chat-body{flex:1;overflow-y:auto;padding:18px 16px;background:var(--zss-bg-soft);
	display:flex;flex-direction:column;gap:12px;}
.zss-msg{max-width:85%;font-size:14px;line-height:1.5;padding:11px 14px;border-radius:14px;}
.zss-msg-bot{align-self:flex-start;background:#fff;border:1px solid var(--zss-line);color:var(--zss-ink);border-bottom-left-radius:4px;}
.zss-msg-user{align-self:flex-end;background:var(--zss-brand);color:#fff;border-bottom-right-radius:4px;font-weight:500;}
.zss-opts{display:flex;flex-direction:column;gap:8px;align-self:flex-start;width:100%;}
.zss-opt{text-align:left;background:#fff;border:1.5px solid var(--zss-brand-border);color:var(--zss-brand-text);
	font-weight:600;font-size:14px;padding:11px 14px;border-radius:11px;cursor:pointer;transition:.14s;}
.zss-opt:hover{border-color:var(--zss-brand);background:var(--zss-soft-brand);}
.zss-opt-accent{color:#fff;background:var(--zss-accent);border-color:var(--zss-accent);}
.zss-opt-accent:hover{filter:brightness(.95);background:var(--zss-accent);}

.zss-chat-input{padding:12px 14px;border-top:1px solid var(--zss-line);background:#fff;flex-shrink:0;}
.zss-field{display:flex;gap:8px;}
.zss-field input,.zss-field textarea{flex:1;border:1.5px solid #e4e0d9;border-radius:11px;padding:11px 13px;
	font-size:14px;outline:none;font-family:inherit;}
.zss-field input:focus,.zss-field textarea:focus{border-color:var(--zss-brand);box-shadow:0 0 0 3px rgba(255,122,0,.14);}
.zss-btn{background:var(--zss-brand);color:#fff;border:none;border-radius:11px;padding:0 16px;font-weight:700;
	font-size:14px;cursor:pointer;white-space:nowrap;}
.zss-btn:hover{background:var(--zss-brand-d);}
.zss-btn-block{width:100%;padding:12px;margin-top:8px;}

.zss-chat-foot{padding:10px;text-align:center;font-size:12px;border-top:1px solid var(--zss-line);background:#fff;flex-shrink:0;}
.zss-chat-foot a{color:var(--zss-brand);text-decoration:none;font-weight:600;}

/* order card + timeline inside chat */
.zss-order-card{background:#fff;border:1px solid var(--zss-line);border-radius:12px;padding:14px;font-size:13px;}
.zss-order-row{display:flex;justify-content:space-between;margin-bottom:6px;}
.zss-order-row b{color:var(--zss-ink);}
.zss-badge{display:inline-block;padding:3px 10px;border-radius:20px;font-size:11px;font-weight:700;}
.zss-badge-ok{background:#dcfce7;color:#15803d;}
.zss-badge-warn{background:#fef3c7;color:#b45309;}
.zss-badge-info{background:var(--zss-soft-brand);color:var(--zss-brand-text);}
.zss-timeline{margin-top:12px;padding-left:6px;}
.zss-tl-step{display:flex;gap:10px;position:relative;padding-bottom:14px;}
.zss-tl-step:last-child{padding-bottom:0;}
.zss-tl-dot{width:14px;height:14px;border-radius:50%;border:2px solid #cbd2e0;background:#fff;flex-shrink:0;margin-top:1px;z-index:1;}
.zss-tl-step.done .zss-tl-dot{background:var(--zss-ok);border-color:var(--zss-ok);}
.zss-tl-step.alert .zss-tl-dot{background:var(--zss-danger);border-color:var(--zss-danger);}
.zss-tl-step:not(:last-child)::before{content:'';position:absolute;left:6px;top:16px;bottom:0;width:2px;background:#e4e7ee;}
.zss-tl-step.done:not(:last-child)::before{background:var(--zss-ok);}
.zss-tl-label{font-size:13px;color:var(--zss-ink);font-weight:600;}

/* ---------- help center ---------- */
.zss-help{font-family:var(--zss-font);max-width:820px;margin:0 auto;color:var(--zss-ink);}
.zss-help-hero{background:var(--zss-head);border-radius:20px;
	padding:44px 28px;text-align:center;color:#fff;}
.zss-help-hero h1{font-size:30px;font-weight:800;margin:0 0 20px;}
.zss-help-searchbar{background:#fff;border-radius:14px;display:flex;align-items:center;gap:10px;padding:0 16px;
	max-width:520px;margin:0 auto;box-shadow:0 10px 30px rgba(15,23,41,.15);}
.zss-help-searchbar svg{color:var(--zss-muted);flex-shrink:0;}
.zss-help-searchbar input{flex:1;border:none;outline:none;padding:16px 0;font-size:15px;background:transparent;color:var(--zss-ink);}
.zss-help-results{margin-top:26px;display:flex;flex-direction:column;gap:16px;}
.zss-help-loading,.zss-help-empty{text-align:center;color:var(--zss-muted);padding:30px;}
.zss-help-cat{background:#fff;border:1px solid var(--zss-line);border-radius:16px;overflow:hidden;}
.zss-help-cat-title{padding:16px 20px;font-weight:800;font-size:16px;border-bottom:1px solid var(--zss-line);
	display:flex;align-items:center;gap:10px;}
.zss-faq{border-bottom:1px solid var(--zss-line);}
.zss-faq:last-child{border-bottom:none;}
.zss-faq-q{width:100%;text-align:left;background:none;border:none;padding:16px 20px;font-size:15px;font-weight:600;
	color:var(--zss-ink);cursor:pointer;display:flex;justify-content:space-between;align-items:center;gap:12px;}
.zss-faq-q:hover{background:var(--zss-bg-soft);}
.zss-faq-q .zss-chev{transition:transform .2s;flex-shrink:0;color:var(--zss-muted);}
.zss-faq.open .zss-chev{transform:rotate(180deg);}
.zss-faq-a{max-height:0;overflow:hidden;transition:max-height .25s ease;color:var(--zss-muted);font-size:14px;line-height:1.6;}
.zss-faq.open .zss-faq-a{max-height:400px;}
.zss-faq-a-inner{padding:0 20px 18px;}

/* ---------- my tickets ---------- */
.zss-tickets{font-family:var(--zss-font);max-width:780px;margin:0 auto;color:var(--zss-ink);}
.zss-tickets-head h2{font-size:22px;font-weight:800;margin:0 0 18px;}
.zss-tickets-list{display:flex;flex-direction:column;gap:12px;}
.zss-ticket-item{background:#fff;border:1px solid var(--zss-line);border-radius:14px;padding:16px 18px;cursor:pointer;
	display:flex;justify-content:space-between;align-items:center;gap:14px;transition:.14s;}
.zss-ticket-item:hover{border-color:var(--zss-brand);box-shadow:0 8px 22px rgba(255,122,0,.10);}
.zss-ti-subj{font-weight:700;font-size:15px;display:flex;align-items:center;gap:8px;}
.zss-ti-newdot{width:8px;height:8px;border-radius:50%;background:var(--zss-danger);flex-shrink:0;}
.zss-ti-meta{display:flex;gap:8px;flex-wrap:wrap;margin-top:7px;font-size:12px;}
.zss-chip{padding:3px 10px;border-radius:20px;font-weight:700;font-size:11px;}
.zss-chip-code{background:#f1f5f9;color:var(--zss-muted);font-family:ui-monospace,monospace;}
.zss-chip-pending{background:#fef3c7;color:#b45309;}
.zss-chip-in_progress{background:var(--zss-soft-brand);color:var(--zss-brand-text);}
.zss-chip-resolved{background:#dcfce7;color:#15803d;}
.zss-ti-time{color:var(--zss-muted);align-self:center;}

.zss-back{background:none;border:none;color:var(--zss-muted);font-weight:600;font-size:14px;cursor:pointer;padding:0;margin-bottom:14px;}
.zss-back:hover{color:var(--zss-ink);}
.zss-ticket-detail{background:#fff;border:1px solid var(--zss-line);border-radius:16px;overflow:hidden;display:flex;flex-direction:column;height:66vh;min-height:440px;}
.zss-ticket-detail-head{padding:16px 18px;border-bottom:1px solid var(--zss-line);}
.zss-ticket-detail-head h3{margin:0 0 8px;font-size:17px;font-weight:800;}
.zss-thread{flex:1;overflow-y:auto;padding:18px;display:flex;flex-direction:column;gap:12px;background:var(--zss-bg-soft);}
.zss-tmsg{max-width:80%;padding:11px 14px;border-radius:14px;font-size:14px;line-height:1.5;white-space:pre-wrap;}
.zss-tmsg-user{align-self:flex-end;background:var(--zss-brand);color:#fff;border-bottom-right-radius:4px;}
.zss-tmsg-agent{align-self:flex-start;background:#fff;border:1px solid var(--zss-line);border-bottom-left-radius:4px;}
.zss-tmsg-auto{align-self:center;background:#fff7ed;color:#9a3412;border:1px dashed #fdba74;font-size:13px;text-align:center;}
.zss-tmsg .zss-who{font-size:11px;font-weight:800;color:var(--zss-brand);margin-bottom:3px;}
.zss-tmsg-time{font-size:11px;opacity:.7;margin-top:5px;}
.zss-composer{display:flex;gap:10px;align-items:flex-end;padding:12px 14px;border-top:1px solid var(--zss-line);}
.zss-composer textarea{flex:1;border:1.5px solid #e4e7ee;border-radius:12px;padding:11px 14px;font-size:14px;resize:none;outline:none;max-height:120px;font-family:inherit;}
.zss-composer textarea:focus{border-color:var(--zss-brand);box-shadow:0 0 0 3px rgba(255,122,0,.14);}
.zss-composer button{width:44px;height:44px;border-radius:12px;background:var(--zss-brand);color:#fff;border:none;cursor:pointer;flex-shrink:0;display:flex;align-items:center;justify-content:center;}
.zss-composer button:hover{background:var(--zss-brand-d);}
.zss-closed-note{padding:14px;text-align:center;color:var(--zss-muted);font-size:13px;border-top:1px solid var(--zss-line);}

.zss-whatsapp{background:#25d366 !important;border-color:#25d366 !important;color:#fff !important;}
.zss-form-err{color:var(--zss-danger);font-size:13px;margin-top:8px;}

@media(max-width:480px){
	.zss-chat--floating{right:14px;bottom:14px;}
	.zss-chat-panel{width:calc(100vw - 24px);height:calc(100vh - 96px);}
	.zss-help-hero h1{font-size:24px;}
}