At ZOPANI, your privacy matters to us. This Privacy Policy explains how we collect, use, and protect your personal information when you use our marketplace at zopani.com. By using ZOPANI, you agree to the practices described below.

1. Information We Collect

We collect information you provide directly and information gathered automatically as you use our platform:

• Account information: name, email address, phone number, and password when you register.
• Order information: delivery address, billing details, and order history when you make a purchase.
• Seller information: store name, business details, and verification documents for vendors.
• Usage data: pages visited, products viewed, device type, and IP address.
• Payment information: processed securely through our payment partners — we do not store full card details.

2. How We Use Your Information

We use your information to:

• Process and deliver your orders across the UAE.
• Create and manage your account.
• Verify sellers and maintain a trusted marketplace.
• Send order updates, confirmations, and important notices.
• Improve our website, services, and customer experience.
• Prevent fraud and keep our platform secure.
• Send promotional offers (only if you opt in).

3. Sharing Your Information

We never sell your personal data. We only share information when necessary:

• With sellers: delivery details needed to fulfil your order.
• With delivery partners: to ship your order to your address.
• With payment providers: to process transactions securely.
• When legally required: to comply with UAE laws or valid legal requests.

4. Cookies

ZOPANI uses cookies to keep you logged in, remember your cart, understand how the site is used, and improve your experience. You can manage or disable cookies through your browser settings, though some features may not work properly without them.

5. Data Security

We use industry-standard security measures, including encryption and secure servers, to protect your information. While we work hard to safeguard your data, no online system is completely risk-free, and we encourage you to keep your account password confidential.

6. Your Rights

You have the right to:

• Access the personal information we hold about you.
• Request correction of inaccurate details.
• Request deletion of your account and data.
• Opt out of marketing communications at any time.

7. Children’s Privacy

ZOPANI is not intended for users under 18. We do not knowingly collect information from minors. If you believe a minor has provided us data, please contact us so we can remove it.

8. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised “Last updated” date. Continued use of ZOPANI after changes means you accept the updated policy.

9. Contact Us

If you have any questions about this Privacy Policy or how your data is handled, please reach out: