Information We Collect

We collect information you provide directly and information gathered automatically when you use our platform:

• Account details — name, email address, phone number and password when you register.
• Order & delivery information — shipping address, billing details and order history.
• Payment information — processed securely through our payment partners; we do not store full card numbers.
• Seller information — for sellers, identity (KYC) documents, business details and payout information.
• Technical data — device, browser, IP address and usage activity collected automatically.

How We Use Your Information

We use your information to:

• Process and deliver your orders, and provide order tracking.
• Create and manage your account, and verify seller identities (KYC).
• Communicate with you about orders, support requests and important updates.
• Improve our platform, products and customer experience.
• Prevent fraud, ensure security and comply with legal obligations.
• Send promotional offers where you’ve agreed to receive them.

How We Share Information

We do not sell your personal information. We may share it only as needed with:

• Sellers — relevant order and delivery details so they can fulfil your purchase.
• Delivery & logistics partners — to ship and deliver your orders.
• Payment processors — to securely handle transactions.
• Service providers — who help us operate the platform under confidentiality obligations.
• Authorities — when required by law or to protect rights and safety.

Data Security

We use appropriate technical and organisational measures to protect your information, including encryption of sensitive data and secure payment processing. While we work hard to safeguard your data, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

Data Retention

We keep your personal information only as long as necessary to provide our services, comply with legal and tax obligations, resolve disputes and enforce our agreements. When no longer needed, data is securely deleted or anonymised.

Your Rights & Choices

Depending on your location, you may have the right to:

• Access the personal information we hold about you.
• Request correction of inaccurate or incomplete data.
• Request deletion of your data, subject to legal requirements.
• Opt out of marketing communications at any time.
• Manage your details anytime via Your Account.

To exercise any of these rights, contact us at support@zopani.com.

Cookies & Tracking

We use cookies and similar technologies to keep you logged in, remember your preferences (such as your selected country), analyse usage and improve the platform. You can control cookies through your browser settings, though some features may not work properly if cookies are disabled.

Children’s Privacy

Our platform is not intended for children under 18. We do not knowingly collect personal information from minors. If you believe a minor has provided us with data, please contact us so we can remove it.

Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated date. We encourage you to review it periodically.